Shipping policy

1. Delivery Areas

We currently ship within the United Kingdom only.

International shipping is not available at this time.

2. Order Processing

Orders are typically processed within 3–5 business days from the date of purchase.

Processing times may be longer during:

  • Product launches

  • Promotional periods

  • Holidays

  • High-volume periods

Orders placed on weekends or public holidays will begin processing on the next working day.

3. Delivery Timeframes

Once dispatched, delivery typically takes 2–3 business days.

Delivery timeframes are estimates and not guaranteed.

Delays may occur due to courier issues, weather conditions, or operational disruptions outside our control.

4. Shipping Costs

Shipping costs are calculated at checkout and displayed before payment is completed.

5. Tracking

Most orders include tracking.

If available, tracking details will be provided in your dispatch confirmation email.

Tracking information may take up to 48 hours after dispatch to become active.

6. Delivery Responsibility

Customers are responsible for ensuring that all delivery details are accurate at checkout.

We are not responsible for failed or delayed deliveries caused by:

  • Incorrect or incomplete addresses

  • Absence at the delivery address

  • Parcels not collected from courier depots

If an order is returned to us due to failed delivery, we may deduct return shipping costs from any refund or charge for redelivery.

7. Delays

While we work closely with our delivery partners, delays can occur.

Where possible, we will assist in resolving delivery issues with the courier.

8. Lost or Missing Deliveries

If your tracking shows your order has been delivered but you cannot locate it, you must first contact the courier.

If unresolved, contact support@obscureclo.com and we will assist.

Refunds or replacements may only be issued after the courier’s investigation has been completed.

9. Damaged Deliveries

If your order arrives damaged, contact support@obscureclo.com within 48 hours of delivery.

Include:

  • Order number

  • Photos of the packaging

  • Photos of the damaged item

We will review and provide next steps in line with UK consumer law.

10. Contact

For all shipping enquiries, contact:
support@obscureclo.com